Frequently asked questions

🎬 ClipCraft™ — FAQs

Q: Do you post the videos for me?
A: ClipCraft™ focuses on video creation only. You receive polished, ready-to-post clips that you can use on any platform you choose.

Q: What kind of footage do I need?
A: Raw phone footage works. We’ll guide you on what to capture if needed.

Q: Who is this best for?
A: Businesses and professionals who want consistent short-form video without editing, a film crew or production work.

🚀 ClipCraft Pro™ — FAQs

Q: What’s the difference between ClipCraft™ and ClipCraft Pro™?
A: ClipCraft Pro™ includes posting and platform management in addition to video creation.

Q: Which platforms do you post to?
A: Depending on your plan, we post to platforms that directly impact visibility and trust.

Q: Is this hands-off?
A: Yes. Once set up, content is created and distributed without daily involvement.

⭐ Reputation Boost™ — FAQs

Q: Does this include video or social posting?
A: No. Reputation Boost™ is focused strictly on reviews, monitoring, and reputation strategy.

Q: Will you respond to reviews for me?
A: Yes. Review responses are handled strategically and professionally.

Q: Who needs this most?
A: Businesses with existing reviews or those wanting to protect and strengthen trust.

📣 SocialPresence™ — FAQs

Q: Is this full social media management?
A: No. SocialPresence™ focuses on consistency and credibility—not high-volume content production.

Q: What’s the goal of this service?
A: To ensure your brand looks active, legitimate, and trustworthy when people check your socials.

🧠 Executive Reputation™ — FAQs

Q: Is this for businesses or individuals?
A: This service is designed for individuals—executives, leaders, consultants, and professionals.

Q: Do I need to post content myself?
A: No. This service is designed to work without hands-on posting.

Q: Why is this different from business reputation management?
A: Personal brands require a different trust and authority strategy.

🔧 ReputationFix™— FAQs

Q: What do members get access to?
A: Audits, training, insights, and discounts across the onPmedia ecosystem.

Q: Is this a replacement for your services?
A: No. It’s a support layer and learning hub that complements them.

Q: Who is this best for?
A: DIY owners, early-stage brands, or anyone who wants access before problems arise.

What is online reputation management services?

Online reputation management (ORM) is the practice of crafting strategies to shape or influence the public perception of an individual, organization, or brand on the internet. It involves monitoring, addressing, or mitigating negative mentions or reviews online while also fostering positive ones. ORM typically includes activities such as Monitoring, Analysis, Response, Content Creation, Search Engine Optimization (SEO) and even Crisis Management.

How can reviews impact SEO (Search Engine Optimization)?

Reviews can have a significant impact on SEO (Search Engine Optimization) in several ways including Keyword relevance, User Engagement Signals, Local SEO, Social Proof and Fresh Content.

Overall, reviews play a crucial role in shaping online reputation and can directly and indirectly impact a website's SEO performance by influencing user engagement, keyword relevance, local visibility, and social proof.

What is a Google Business Profile (GBP)?

A Google Business Profile is a tool provided by Google that allows businesses and organizations to manage their online presence across Google Search and Google Maps. It enables businesses to create a listing that includes essential information such as their name, address, phone number, website, hours of operation, and other relevant details.

What is a review site?

A review site is a platform where users can share their opinions, experiences, and ratings about products, services, businesses, or other entities. These sites serve as a space for individuals to provide feedback and recommendations to other users who may be considering using the same product or service.

Examples of popular review sites include Google Reviews and Yelp for business locations, TripAdvisor for travel-related services, Amazon for products, and IMDb for movies and TV shows. These platforms play a significant role in influencing consumer purchasing decisions and shaping the reputation of businesses and products in the digital age.

What is GBP Optimization?

GBP Optimization (Google Business Profile Optimization) is the process of setting up, cleaning up, and enhancing your Google Business Profile to improve visibility, credibility, and conversions.

What it includes

• Verifying and correcting business information (name, address, phone, hours)

• Optimizing primary and secondary categories

• Enhancing business descriptions with trust-focused language

• Adding and organizing services or products

• Improving visual presentation (photos, logo, cover image guidance)

• Seeding and managing Q&A where appropriate

• Aligning the profile with Google guidelines to reduce suspension risk

Why it matters

• First impressions are formed before reviews are read

• A strong profile reduces the impact of negative reviews

• Optimized profiles convert more views into calls, visits, and actions

• Google favors complete, accurate, and well-maintained profiles

What is Monthly Review Monitoring?

Monthly Review Monitoring is the ongoing oversight of your reviews to ensure issues, risks, or opportunities are identified early.

What it includes

• Tracking new reviews as they come in

• Identifying negative, misleading, or suspicious reviews

• Monitoring rating changes and review volume trends

• Flagging reviews that may require urgent responses or escalation

• Identifying recurring feedback patterns

• Providing monthly summaries or insights when applicable

Why it matters

• Unanswered negative reviews harm trust

• Early detection prevents reputation damage from compounding

• Consistent monitoring supports platform engagement signals

• Trends reveal operational strengths and weaknesses

This service acts as a reputation early-warning system.

What does Branded Captions + Layout mean?

Branded Captions + Layout means your videos are intentionally designed to match your brand—not just visually, but strategically.

Branded Captions

These are the on-screen captions used in your videos that:

• Match your brand voice and tone (professional, educational, calm)

• Reinforce credibility and authority

• Avoid emotional, risky, or inflammatory language

• Use consistent phrasing, capitalization, and emphasis

• Support trust-building rather than hype
  

These captions are written to protect and strengthen your reputation, not just display subtitles.

Branded Layout

This refers to the visual structure of the video, including:

• Consistent text placement (top, center, or lower-third)

• Brand colors and visual accents

• Subtle logo or watermark placement

• Clean spacing for mobile viewing

• A recognizable, repeatable format
  

The result is content that looks professional, intentional, and immediately recognizable.

What are Review Reply Templates?

Review Reply Templates are structured, brand-safe response frameworks used to reply to online reviews consistently and professionally.

They are not generic copy-and-paste responses. Instead, they provide guidance and language patterns that ensure replies are calm, compliant, and reputation-focused.

What they include

• A proven response structure (acknowledge, thank, address, reinforce values)

• Brand-aligned language to avoid defensiveness or risk

• Separate templates for different review types, such as:

  • Positive reviews

  • Neutral or mixed reviews

  • Negative reviews

  • No-comment star ratings

  • False or misleading reviews

• Customization prompts to personalize each response

Why they matter

• Prevent emotional or damaging replies

• Ensure consistent messaging across staff or locations

• Improve trust for future customers reading reviews

• Support platform guidelines and best practices

Reviews are written for future customers—not just the reviewer—and templates help ensure every response reflects that.